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Privacy Policy||Return Policy

© 2025 Black Waves, Inc. All rights reserved.

Return & Replacement Policy

Your satisfaction is our commitment

Replacement & Return Conditions

Timeframe: Products can be returned or replaced within 14 days of purchase.
Product Condition: Items must be in original condition, unused, and include all components.
Proof of Purchase: A valid receipt or invoice is required.

Process

Contact Support: Reach out via phone or email to initiate your request.
Packing & Shipping: Securely package and send to our designated address.
Inspection: Upon receiving the product, we inspect it to confirm eligibility.

Shipping Costs

Store Error: We cover shipping costs if the product is incorrect or defective.
Customer Choice: Customers returning items for personal reasons must cover shipping.

Refunds

Refunds are processed to the original payment method or in cash upon return.
Processing may take 7 to 14 business days.

Exceptions

Perishable products such as food items are not returnable.
Customized products made on request are non-refundable.

Contact Us

For assistance, please reach out to our support team:

Phone: +201111895553

info@qwareer-egy.com